FAQ


How do you assist in planning an event/wedding? What services do you provide?
Depends on the package and level of service your event/wedding requires.  Packages include A La Carte, Event/Wedding Day Coordination, and Complete Event/Wedding Planning.  Levels of services include Bronze, Silver, Gold, and Platinum.  The levels and enhancement services can be altered to fit client(s) needs.   

What makes you different from other local coordinators? Why should someone hire you?
Divine & Elegant Events offers unique and innovative ideas for your event/wedding. If you are looking for that event/wedding that you want your guests to admiringly talk about for years, then we are the event planner for you.

What if you become ill or cannot come to the event/wedding? Who will stand in for you?
We make every effort to make sure that your event planner is available for your event/wedding. In the unfortunate event that she is not able to attend your event/wedding, another event planner will be available to assist with your event.

How many months in advance do I need to reserve your services for my wedding date?
Most services do not require any reservations in advance.  As long as the date is open, we are available for your event/wedding.  With the Event/Wedding Day Coordination package we hope to assist and accommodate you with your event/wedding, unfortunately, we cannot accept clients who are less than 3 weeks from their expected event/wedding date.

What is your customer satisfaction cancellation policy?
Customer satisfaction is our number priority! We want you to have the best experience for your event/wedding. If at any time you feel that you are not satisfied with the services being provided, we will do everything we can to ensure your satisfaction. If you feel that you are still unsatisfied with our services after we have made an attempt to render the situation then we will refund your funds paid. The funds paid will be limited to unearned fees, funds in excess of unused or non-refundable fees, and out-of-pocket expenses.

What is your event cancellation policy?
You may cancel, in writing, for any reason.  If the event is canceled, refunds are limited to unearned fees, funds in excess of unused or non-refundable fees, and out-of-pocket expenses.  If you cancel less than 14 days before the wedding – except for the death of a member of your immediate family – there will be no refund.  If the event is not canceled, there will be no refund.  Refunds will be within 60 days of written notice. 

Do you employ other people to help you plan events?How much extra for additional staff?
We do not employ other people to help plan your event/wedding.  We may have to hire additional staff if your event/wedding warrants it. This will be included into your budget if needed.  In addition to your event/wedding planner, up to two (2) appropriately trained assistants will be present to ensure the efficient management of your event/wedding.  For weddings, this includes an assistant to help the couple and wedding party with pre-ceremony "getting ready" needs.  Assistants are available to manage the flow of the event/wedding location(s) and setup installation.  Should your event require additional staffing, applicable fees will apply at the rate of $125 per assistant.

Do you charge for an initial meeting? If so, is this amount credited should we hire you?
We do not charge for an initial meeting. Your initial consultation is free.

Are you present at all vendor meetings? Do you pay the vendor fees and we pay you one lump sum?
Yes, we are available to attend vendor meetings depending your level of service. We do offer to pay the vendor fees on your behalf as an option but we do not sign contracts on your behalf.  A client’s schedule can be extremely hectic when planning an event/wedding.  To ease the stress of having to pay several vendors, the client can choose to give Divine & Elegant Events the payment and we will make the payment on their behalf to the vendor.  A billing statement/invoice will be provided every 30-60 days.

Do you charge hourly, a flat rate or a percentage of my overall budget?
Event/wedding contract/agreement is negotiable.  In determining your final planning and management fee will depend on individual factors such as event complexity, size of wedding party (for weddings only), number of guests, location (local or out-of-state) and the duration of planning time available from contract signing to actual event/wedding date. We charge a percentage of the overall budget for events and weddings packages, al a carte package, level of service, and enhancements are flat rates.  Hourly rates only apply to event/wedding day coordination package if all planning is not completed by clients.

Do you recommend specific event/wedding professionals? Did you get referral fees?
As an event planner it is our job to help make choosing the best professionals for your event/wedding. We may recommend particular wedding professionals that have given great services. We do not receive any referral fees for the recommendations. We believe in great customer service and would like our clients to have the best experience for their event/wedding.

Can you assist with travel plans for out of town guests? Our honeymoon plans?
Yes, we can assist in planning for out of town guests and work with you to plan your honeymoon.What are your standard payment terms?We accept cash, debit/credit cards, personal check, money orders, and PayPal.  If a personal check is returned there will be a $35 returned check fee.